Ringing Nettie…
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Non-clinical phone work is where Nettie shines in practices and clinics: new-patient scheduling, reschedules, reminder calls, confirmations, and front-desk overflow. Clinical and urgent calls escalate straight to a human — Nettie knows when to step aside.
"You didn't hire your front desk to reschedule cleanings. Nettie takes the routine calls so your team can focus on the room."
Describe what you want Nettie to do, she drafts the agent, you test it on your phone. Most owners are taking real calls the same afternoon.
Collect insurance, provider preference, reason for visit, and urgency — formatted the way your staff already reviews intake.
Nettie dials your upcoming appointments, confirms, reschedules, or flags cancellations for your team.
Missed appointment? Nettie follows up the same day to reschedule — usually before the patient books elsewhere.
Anything urgent, clinical, or off-script gets handed to a real person. Nettie knows the limits and respects them.
Push structured summaries into your EHR or scheduling tool. Nettie fits alongside your current workflow, not in place of it.
Spanish, Portuguese, and other common languages for your patient base — so every new caller feels welcome from the first line.
“The front desk is the loudest part of the day. Nettie takes the repeat calls so your staff only touches the ones that matter.”
Nettie picks up every one — at 2 a.m., on weekends, while you're under a sink. Most pilots are answering live calls within 48 hours. Hear her first, then decide.
On call 24/7 · Books appointments · Pilots from $199/mo